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  1. base laboratories
  2. Orders and Shipping

Orders and Shipping

Orders

  • How can I track my order?
  • I inspected all the aftercare swabs I received, and each one has a yellow/gold flake inside. Is this normal?
  • How do I remove an item from my cart?
  • How can I make a purchase?
  • Can I change my shipping address or modify my order after placing an order?
  • How do I cancel my order?

Shipping

  • Do you ship to a PO Box?
  • What shipping options do you offer?
  • Where are your products shipped from?
  • Are there any customs charges or taxes?
  • Is there free shipping for international orders above a certain purchase amount?
  • Do you ship internationally?
See all 12 articles

Damaged or Lost Items

  • My product has an off odor, almost like a plastic smell. Is it still safe to use?
  • What should I do if my item is damaged, or I received the wrong item?
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